Contact details below
Who is eligible for support?
- Every Codesign customer
- Every confirmeddeveloper of a customer
- This means the product owner needs to confirm the developer as their own
*We reserve the right to DENY support to every customer and non-customer in case they are not following our guidelines and not being well-mannered towards Our staff members.
What to expect from our support?
- Detailed documentation and installation guides
- We provide detailed documentation and installation guides to make Your installation process easier.
- Please always refer to our documentation before contacting support.
- Most of the questions You might have are documented and will resolve Your issues much quicker than waiting for a support member response.
- First-time installation support
- Support may guide You through the installation in case You are struggling with the provided documentation and steps.
- Quick-fixes
- In case some of the codesign bug codes appear always refer to the codesign documentation first.
- If the bug code is not on the common error codes section our support will provide help.
- Tips & tricks
- Our support team will often try to give best-practice advice, as well as hints to what might solve your issues and improve your script experience.
- English-only support
- Due to our team limitations please expect to only receive help in ENGLISH.
What NOT to expect from our support?
- Teaching how to code
- We are expecting Our customers to have at least a basic knowledge of coding in Lua.
- Before purchasing always check the documentation in order to make sure You will be able to install the script Yourself.
- Installing the scripts for You
- Due to numerous liability issues, we can not use remote services (such as Teamviewer, AnyDesk, etc…) to install the scripts for You.
- Before purchasing always check the documentation in order to make sure You will be able to install the script Yourself.
- Re-installing the scripts
- Once we help install the script for the first time, we cannot offer additional support for installations on new servers, different frameworks, etc…
- Help with customizing the scripts
- We provide the product as-is, in case You decide to customize it to Your liking please do not expect us to provide support with it.
- Support with leaked content
- Our support has full rights to deny support of any content we might believe is leaked (not acquired legally).
- Support with other content
- We cannot offer support with content which is not related to Our products.
- We cannot modify and/or access other paid content.
Before contacting our support
